Refund policy

Refund Policy: O.TWO.O Cosmetics Qatar

At O.TWO.O Cosmetics - Qatar, we strive to ensure your satisfaction with every purchase. Please review our refund policy below for a clear understanding of the terms and conditions:

1. Eligibility for Refunds:

Refunds are available for products purchased directly from our official online store, www.otwoocosmetics.qa

To be eligible for a refund, the item must be in its original condition, unused, and in its original packaging. 

2. Refund Requests:

Refund requests must be submitted within 2 days from the date of purchase.

To initiate a refund, contact our customer support team at Contact details: +974 77199114

3. Return Process:

Prior to returning the item, please obtain authorization from our customer support team.

Include the original receipt or proof of purchase with the returned item.

Customers are responsible for return shipping costs.

4. Inspection and Approval:

Once we receive the returned item, it will be inspected for eligibility.

Approved refunds will be processed, and a credit will be applied to the original payment method.

5. Non-Refundable Item's 

Certain items, such as opened or used products, gift cards, and promotional items, are non-refundable.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support team immediately for assistance.

7. Processing Time:

Refunds will be processed within 3 days of receiving the returned item.

8. Refunds for Sale Items:

Sale items may be eligible for a refund, subject to the same terms and conditions as regular-priced items.

9. Contact Us:

For refund-related inquiries or assistance, please contact our customer support team at otwoocosmeticqatar@gmail.com.

By making a purchase from O.TWO.O Cosmetics Qatar, you agree to the terms and conditions outlined in this refund policy. We value your satisfaction and are dedicated to resolving any concerns promptly.